The global 8-D problem solving process will be reviewed, including the correlation to the 5-Phase and 7-D processes from Chrysler. Participants will work in class to develop and review plans for the elimination of the recurrence of problems, using classroom problem solving activities to reinforce concepts. The participants may choose to provide their own problem to work on, which would allow them to practice in an environment familiar to them. Correlations between the accepted formats are stressed so participants can develop a plan for virtually any customer.
Target Audience: All personnel, including Engineers, Managers, or anyone wishing to gain a better understanding of the problem solving process as expected by GM, Ford and Chrysler.
Prerequisite: None